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Research into the barriers which teachers and school leaders find when using their statutory 'powers to discipline'.
Employment Tribunal decision.
First published during the 2016 to 2019 May Conservative government
Research undertaken with representatives of race, disability and gender groups so HMRC can better understand customer needs.
Research into customers’ experience of Charity Commission services.
Data on UK Visas and Immigration (UKVI) customer service operations.
Qualitative research with employers and agents to understand customer experiences of applying for the Coronavirus Job Retention Scheme.
Our vision to become an established customer orientated organisation will deliver the best end to end experiences for our customers internally and externally.
This note gives information on the changes to VAT treatment of overseas goods sold to customers from 1 January 2021.
One of the Planning Inspectorate’s key priorities is delivering ‘excellent customer service’. We are committed to putting customers at the heart of everything we do, understanding customer needs and improving the customer’s experience when dealing with us.
Research into large businesses' experiences of dealing with HMRC, their views on administration of tax policy and wider influences on their attitudes to tax.
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