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Departments, agencies and public bodies
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Reports, analysis and official statistics
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Data, Freedom of Information releases and corporate reports
Bring photo ID to vote Check what photo ID you'll need to vote in person in the General Election on 4 July.
This report describes the main findings from the department's 2020 customer survey.
This paper estimates the value of an individual’s time gathering and providing information to HM Revenue and Customs to meet their obligations.
Research to explore how HMRC customers are likely to respond to digital customer services and why, to help inform service design.
Findings from the 2013 tax credits panel study looking at digital services, experience of tax credits systems and the transition to Universal Credit.
Invoicing and taking payment from customers, what invoices must include, VAT invoices, sole trader invoices, limited company invoices, payment options, charging for late payment, chargebacks
How online marketplaces will deal with VAT for goods from overseas that are sold to customers in the UK.
Research which explored business customers’ use of the Business Tax Account.
The Insolvency Service commissions an annual survey of its customers to measure and track levels of satisfaction with the service that the Agency provides.
FOI response to the request about 'Customer Relationship Management' software
Qualitative research designed to build the evidence base around recent home buyers and inform decisions around the design and presentation of the Green Deal incentive scheme.
This report for the HMRC Customer Survey Address Based Online Trial describes the findings from an online data collection trial for the Individuals Customer Survey.
Findings from the 2014 tax credits panel study looking at customer understanding and experience of the tax credits system, digital services and the transition to Universal Credit.
A speech by Marcus Bokkerink, Chair of the Competition and Markets Authority (CMA), delivered at the CMA's 10 year anniversary event.
The HMRC Customer Survey Annual Report describes the main findings from the latest wave of data collection (2014 to 2015).
CMA finds that Nationwide Building Society breached Article 4 of the Payment Protection Insurance Market Investigation Order 2011 by providing incorrect information to PPI customers.
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