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Bring photo ID to vote Check what photo ID you'll need to vote in person in the General Election on 4 July.
Guidance for job applicants who have been invited to complete the Customer Service Skills Test.
The IPO customer service standards tell you the level of service you can expect and how we are performing against these targets.
DBS' Associate Director for Innovation discusses the role of AI and automation to support our customer service colleagues and enhance customers' experiences.
Research to explore how HMRC customers are likely to respond to digital customer services and why, to help inform service design.
This working paper explains how customer experience is measured using information from the HMRC Customer Survey
SLC Customer Panel focused on customer expectations for the first session of the new year.
Tells HM Passport Office staff how to communicate with customers.
Invoicing and taking payment from customers, what invoices must include, VAT invoices, sole trader invoices, limited company invoices, payment options, charging for late payment, chargebacks
Employment Tribunal decision.
Data which tracks levels of satisfaction with service provided by communication providers (Broadband, Landline, Mobile and Pay TV)
What our customers can expect from us and what we need our customers to do.
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