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Findings of independent research commissioned by HMRC to test two versions of the RTI400 letter to inform the optimum design.
Results from the second year of the PDCS customer satisfaction survey.
Research to understand the support needs and experiences of customers who use these organisations for support with their tax affairs.
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Introducing our biennial satisfaction survey for MAHs, Manufacturers, and Wholesale Dealers.
Findings from the 2013 tax credits panel study looking at digital services, experience of tax credits systems and the transition to Universal Credit.
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