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This handbook is designed for all customers of internal audit within central government, to help ensure the effective delivery of internal audit services.
Research to understand customer perceptions of, and behavioural responses to, Intelligent Telephony Automation used on HMRC customer helplines.
This study builds on research to understand why potential teacher trainees make the decisions they do, including why they leave the process.
Customer Charter setting out the rights and responsibilities of anyone applying for criminal injuries compensation.
Find out what unacceptable or unreasonable actions are and how we approach them.
Report on improving Personal tax customers' experience of dealing with HM Revenue and Customs.
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