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The quarterly results of the Defence Infrastructure Organisation (DIO) service delivery customer satisfaction tracker survey for financial year 2018/19.
Quantitative research with employers and employees to examine understanding, awareness and customer experience of the Coronavirus Job Retention Scheme.
Findings from a qualitative research study of a small-scale Jobcentre Plus trial that was aimed at customers with drug and alcohol addiction.
This report details the levels of satisfaction reported by Driver and Vehicle Agency (DVA) customers during their most recent contact with the DVA in Northern Ireland.
A report to help understand customers’ experience with the Statutory Valuation Team.
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