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SLC is growing its understanding of vulnerability and additional support needs with the introduction of the new initiative.
Guidance on how UK Visas and Immigration processes information supplied as part of customer research surveys.
Tells HM Passport Office staff about handling supporting documents for British passport applications and when they can or cannot be accepted.
A recent independent survey has found high levels of customer satisfaction with the Security Industry Authority's licence application service.
The Insolvency Service’s performance against its 2013 to 2014 customer measures.
Research to test customer response to the Annual Tax Summary web content and exploring likely customer behaviour after visiting the web page.
This qualitative research explored the customer and agent experience of applying for the Self-Employment Income Support Scheme.
Operators of betting and gaming pools need to work out how the different gambling duties apply to amounts they take out of their pools.
Research into customer communication preferences relating to potential changes to penalty regimes for Self Assessment and VAT.
Check what you need to do if you're sending, receiving and storing VAT invoices in an electronic format.
Tax credits customers are due to receive their renewal notice from 2 May.
The latest information from the Crown Commercial Service (CCS) to help government, public and third sector organisations buy common goods and services.
Research on customers who always needs help with their personal tax and/or benefits and credits, to improve service design and delivery.
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