Guidance

Dealing with customer documents: caseworker guidance

Tells HM Passport Office staff about handling supporting documents for British passport applications and when they can or cannot be accepted.

• From: HM Passport Office
• Published: 12 December 2022
• Last updated: 3 October 2024 — See all updates

Documents

Dealing with customer documents (accessible)

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Dealing with customer documents

PDF, 277 KB, 22 pages

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Details

This guidance tells HM Passport Office staff why customers must send documents to support their claim to a British passport.

It includes information on:

• checking and recording documents
• the types of documents that can be accepted
• birth, adoption, naturalisation and registration documents

Published 12 December 2022
Last updated 3 October 2024 + show all updates

1. 3 October 2024

   Guidance updated to explain when we will accept immigration reference numbers (global web form (GWF) and unique application numbers (UAN) and photocopied and digital documents.

2. 27 August 2024

   This guidance has been updated with formatting changes.

3. 12 December 2022

   First published.