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Research on what customers think is a good service from HM Revenue and Customs.
Survey and analysis of Child Benefit customers' experience of dealing with HM Revenue and Customs.
The HMRC customer survey annual report describes the main findings from the 2015 customer survey.
The HMRC Customer Survey Annual Report describes the main findings from the 2016 Customer Survey.
Find out about how we manage unacceptable behaviour consistently and fairly.
Use this customer declaration (form VAT1615A) to claim VAT relief on adapted motor vehicles for disabled wheelchair or stretcher users, charities and eligible bodies.
Brochures about how CCS is dedicated to working with customers across all areas of the public and third sector.
Find out if you need to account for the reverse charge if you receive building and construction services and how to do this.
The Customer experience score is a composite measure derived from four dimensions of customer experience.
How to run further competitions using the Crown Commercial Service’s eSourcing tool.
The Insolvency Service commissions an annual survey of its customers to measure and track levels of satisfaction with the service that the Agency provides.
Guidance for CCS customers on the changes to CCS commercial agreements and the actions customers need to take on call-off contracts to comply with General Data Protection Regulation
Guidance for those receiving War Pension Scheme, Armed Forces Compensation Scheme or Armed Forces Pension Scheme payments and living in the European Union.
Following CMA action, Meta will no longer be able to use certain data obtained from competing businesses that advertise on its platforms to gain an unfair advantage.
Research into the experience of HMRC's Help to Save customers.
Find out how to report supplies of goods from Northern Ireland to VAT-registered customers in an EU country using an EC Sales List.
Research exploring individuals’ experiences of having and making a complaint, dispute or mandatory reconsideration.
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