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Outrageous fake reviews and sneaky hidden fees are now banned once and for all in a major win for consumers right across the UK.
Google has agreed to make significant changes to its processes for tackling fake reviews – meaning people can have more trust in the reviews they see.
The CMA launches investigation into fake online reviews.
How to use feedback from marketplace reviews to evaluate your digital health product.
This research investigates the prevalence of fake reviews on UK e-commerce platforms and assesses the impact and subsequent harm they can have on UK consumers.
The NHS.UK website receives thousands of reviews each year about NHS services. This tool automates a previously manual process by using natural language processing (NLP) techniques to improve efficiency, scalability, and user satisfaction.
How businesses should comply with consumer protection law on consumer reviews.
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