We use some essential cookies to make this website work.
We’d like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services.
We also use cookies set by other sites to help us deliver content from their services.
You have accepted additional cookies. You can change your cookie settings at any time.
You have rejected additional cookies. You can change your cookie settings at any time.
Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
Our plan to empower and protect retail energy consumers, through increased competition and transparency and enhanced consumer protection.
If you're advertising or marketing, including direct marketing, you must be accurate and honest and follow the advertising codes of practice
When you do and do not have to offer a refund, repair or replacement, unconditional refunds for online purchases, and penalties for deceiving customers
Sets out what the government and others can do to help increase consumer power in a rapidly changing and demanding economy.
First published during the 2010 to 2015 Conservative and Liberal Democrat coalition government
The Digital Markets, Competition and Consumers Act has become law after receiving Royal Assent.
The CMA has secured commitments from 2 of the largest digital players, Amazon and Meta, in 2 separate cases, benefitting sellers and customers by ensuring fair competition on their retail platforms.
Don’t include personal or financial information like your National Insurance number or credit card details.
To help us improve GOV.UK, we’d like to know more about your visit today. Please fill in this survey (opens in a new tab).