We use some essential cookies to make this website work.
We’d like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services.
We also use cookies set by other sites to help us deliver content from their services.
You have accepted additional cookies. You can change your cookie settings at any time.
You have rejected additional cookies. You can change your cookie settings at any time.
Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
This document contains information about Italy to help HM Passport Office staff process passport applications.
This document contains information about Democratic Republic of the Congo to help HM Passport Office staff process passport applications.
Tells HM Passport Office staff what Knowledge Base is and how to use it.
Data on UK Visas and Immigration (UKVI) customer service operations.
Examples of changes we introduced in 2014 following customer feedback.
Mark Thomson has been appointed as the new Director General of Her Majesty’s Passport Office (HMPO).
First published during the 2010 to 2015 Conservative and Liberal Democrat coalition government
This document contains information about Belarus to help HM Passport Office staff process passport applications.
This document contains useful information about Georgia which will assist HM Passport Office staff process passport applications.
This document contains information about Cuba to help HM Passport Office staff process passport applications.
This document contains information about Laos to help HM Passport Office staff process passport applications.
Data on HM Passport Office activities.
Tells HM Passport Office staff how to interpret the term ‘the customer’ when reading internal guidance on processing passport applications and our goods and services.
This document contains information about Slovenia to help HM Passport Office staff process passport applications.
This document contains information about Cayman Islands to help HM Passport Office staff process passport applications
Examples of changes we have introduced following customer feedback.
This document contains information about Portugal to help HM Passport Office staff process passport applications.
This document tells HM Passport Office staff how customers can apply for a passport using Local Services.
This document contains information about Norway to help HM Passport Office staff process passport applications.
This document contains information about Luxembourg to help HM Passport Office staff process passport applications.
Don’t include personal or financial information like your National Insurance number or credit card details.
To help us improve GOV.UK, we’d like to know more about your visit today. Please fill in this survey (opens in a new tab).