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From Regulator of Social Housing (RSH)
  • Information about annual rent increases limit from April 2024

  • Outcomes landlords must deliver about the safety and quality of tenants’ homes.

  • Outcomes landlords must deliver about being open with tenants and treating them with fairness and respect so that tenants can access services, raise complaints, influence decision making and hold their landlord to account.

  • To help tenants and landlords understand what is expected under the consumer standards and how landlords might deliver the outcomes of the standards.

  • Outcomes social landlords must deliver about the fair allocation and letting of homes and how tenancies are managed and ended by landlords.

  • Outcomes landlords must deliver about engaging with other relevant parties so that tenants can live in safe and well-maintained neighbourhoods and feel safe in their homes.

  • RSH regularly updates its list of registered providers and publishes regulatory assessments of these providers.

  • The information required by the Regulator of Social Housing and the deadlines for submission.

  • The A to Z list links to all landlords with a published regulatory judgement. Regulatory judgements are our published view of how well a landlord is delivering the outcomes of our standards.

  • This page provides details on how to register or de-register as a social housing provider and includes application forms.

  • Details of the TSMs as defined by the regulator and requirements of the regulator in relation to these TSMs that all registered providers must meet.

  • How we carry out inspections of landlords

  • This document details the basis upon which providers are required to conduct tenant perception surveys to generate a subset of TSMs (tenant perception measures).

  • How we will approach consumer regulation from 1 April 2024.

  • This page includes the Governance and Financial Viability Standard that registered providers of social housing must comply with alongside a supporting Code of Practice.

  • What is involved in regulatory judgements and gradings

  • Frequently asked questions about the Tenant Satisfaction Measures.

  • A factsheet to explain the role of the Regulator of Social Housing and Housing Ombudsman Service, and how residents can seek support.

  • Our plan for undertaking landlord inspections.

  • Details of the current rent standard