We use some essential cookies to make this website work.
We’d like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services.
We also use cookies set by other sites to help us deliver content from their services.
You have accepted additional cookies. You can change your cookie settings at any time.
You have rejected additional cookies. You can change your cookie settings at any time.
Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
Research to understand customers’ current digital behaviours and attitudes and how HMRC can maximise uptake of the Personal Tax Account.
Research to understand customer preferences and attitudes towards contact channels when using digital services.
Research to understand how HMRC can address customer reassurance needs through digital rather than traditional channels.
Research to develop and understand a digital segmentation to better tailor communications and services for customers around the Personal Tax Account (PTA).
Research to understand customer needs and drivers around providing tax information by engaging them in the design of Making Tax Digital (MTD) principles.
This research helped us improve our understanding of the effectiveness of the Publishing Details of Deliberate Defaulters (PDDD) programme.
Mixed-methods research exploring saving behaviours of the population eligible for Help to Save, and how to encourage them to open the account and regularly save.
This report describes the main findings from research in 2017 to understand public perceptions of HM Revenue and Customs.
This report describes the main findings from stakeholder research.
This report describes the main findings from the annual stakeholder research.
This report for the HMRC Customer Survey Address Based Online Trial describes the findings from an online data collection trial for the Individuals Customer Survey.
This report describes the main findings from the 2017 survey and includes the results for each of the 3 groups.
This research measured the effectiveness of the 2017 tax credits renewals advertising campaign.
Research report summarising the tracking of Self Assessment communications, measuring the effectiveness of the 2016 to 2017 Self Assessment campaign.
This research evaluates the Enterprise Management Incentives scheme, examining how it is working for businesses, and its impact.
This research explored the immediate impacts on public sector bodies of the reform of off-payroll working in the public sector, which took effect in April 2017.
This annual survey explores the experiences of mid-size businesses in dealing with HMRC, and their wider perceptions of tax administration and policy.
This research provides estimates of the percentage of business-to-consumer sales as a proportion of overall sales for the VAT unregistered population.
This research helped us to improve our understanding of customers’ experiences of the time it takes to resolve a query with HMRC.
This research explored HMRC’s work with 5 growth hubs and how it could support business growth in the future.
Don’t include personal or financial information like your National Insurance number or credit card details.
To help us improve GOV.UK, we’d like to know more about your visit today. Please fill in this survey (opens in a new tab).