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This report increased HMRC's evidence about charitable giving and the use of Gift Aid.
Research into the impact of revisions to standard texts used in letters to customers.
This research examines how companies with fewer than 4 employees work with clients, how they derive their income, and what they do with it.
This research explored the knowledge and use of VAT partial exemption among businesses in 17 industry sectors.
This research was commissioned to help develop the Soft Drinks Industry Levy.
Research exploring small businesses and landlords attitudes, behaviours and digital capability relevant to Making Tax Digital for Business.
HMRC’s review of the Real Time Information programme.
Quantitative research to understand customers’ awareness and experience of Capital Gains Tax (CGT) and Entrepreneurs’ Relief (ER).
Research into the influence of Inheritance Tax reliefs and exemptions on estate planning and inheritances.
Mixed methods research to understand the experience of SMEs in determining individuals’ employment status.
Research into the size of the Sharing Economy in Great Britain, and participants’ experience and understanding of tax on Sharing Economy income.
Combined quantitative and qualitative study examining why small businesses register for VAT and their perceptions and experiences of doing so.
The UK’s VAT-registered business population for 2015 for businesses declaring trade in goods with EU and non-EU countries.
This research sought up-to-date information on the nature and scale of the hidden economy, and the characteristics and motivations of those involved.
A study into letters sent to Child Benefit customers asking them to contact HMRC, with a view to making improvements that will increase response rates.
Research to measure the effectiveness of the 2016 tax credits renewals advertising campaign.
Research to understand the customer experience and expectations of HMRC’s webchat service, and explore potential barriers to its use.
Research to measure the effectiveness of the 2016 Scottish Rate of Income Tax advertising campaign.
Qualitative study investigating the behaviours and characteristics of small and mid-sized businesses who engage in tax evasion.
This research explored different ways to explain the process of in-year finalisation to self-employed tax credits claimants.
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