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Quantitative research exploring views on the newly designed prototypes of the P800 end of year tax calculation notice.
This research helps HMRC understand how it is performing and engaging with stakeholders and where it can make improvements.
The first wave of an annual survey exploring mid-size businesses' experiences of dealing with HMRC and their wider perceptions of tax administration and policy.
Research into large businesses' experiences of dealing with HMRC, their views on the administration of tax policy and wider influences on their attitudes to tax.
Research to explore trust customers’ current interactions with HMRC and their views on the impact of moving to an online digital service.
Research to assess customers’ response to the new reporting requirements for employment intermediaries introduced in April 2015.
The HMRC customer survey annual report describes the main findings from the 2015 customer survey.
This research tested communications and guidance products around the transfer of tax credits debt to DWP from 6 April 2016.
Research asking why customers don’t provide bank details on Corporation Tax returns and their views on increasing the automatic refund threshold.
Research to test a notification letter to inform Scottish taxpayers about the introduction of the Scottish Rate of Income Tax.
This report evaluates research of Marriage Allowance which came into effect in April 2015.
HMRC introduced annual tax summaries in autumn 2014, with the aim of showing customers how much direct tax they are paying.
Research to understand the implications for employers and engagers if they were given responsibility for operating the intermediaries legislation.
Preliminary Assessment of the 2014 Residential Stamp Duty Land Tax 'Slice' Reforms
Research to understand the behaviours of customers indebted to HMRC.
A methodological study into the feasibility of measuring the impact on the labour and childcare markets of Tax-Free Childcare and the Free Early Education Entitlement.
A qualitative investigation to understand the experiences and decision-making processes of UK taxpayers who have used marketed tax avoidance schemes.
This report presents findings from qualitative research to test taxpayers' understanding of a revised version of HMRC's Customer Charter.
A quantitative survey to explore general public perceptions towards tax avoidance.
Research on the attitudes of small and medium enterprises and individuals towards tax compliance.
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