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Understanding Needs Enhanced Support customers who call HM Revenue and Customs Contact Centres
Research carried out by Ipsos MORI among HM Revenue & Customs (HMRC) stakeholders in 2013.
Earnings and employment outcomes of further education learners, created using matched data from several government departments.
The aim of this research was to measure and provide insights into employers' experience of migrating to Real Time Information (RTI).
Research to measure the success of the 2013 tax credits renewals advertising.
Findings of independent research commissioned by HMRC to track awareness of the Real Time Information marketing campaign among micro employers.
Findings of independent research commissioned by HMRC to test two versions of the RTI400 letter to inform the optimum design.
Research exploring large businesses' views on the administration of tax policy and wider influences on attitudes and decision-making in relation to tax.
Research into self-employed customers' views on paying Class 2 National Insurance contributions.
Research on small and medium enterprises' and individuals' views and attitudes towards tax compliance.
This report applies HMRC's peer reviewed Computable General Equilibrium (CGE) model to the Corporation Tax reductions announced since 2010.
Research to understand whether customers’ experiences of HMRC services influence their attitudes towards their tax obligations and behaviour.
Research to explore accessibility, customer experience and implementation of the SEIS scheme.
Research findings on pre and post campaign tracking 2012 to 2013.
An evaluation of National Minimum Wage enforcement in the social care sector over the period 1 April 2011 to 31 March 2013.
Research into adding High Income Child Benefit Charge advice to the SA252 for higher rate taxpayers who may need to register for Self Assessment.
Research to test new guidance for the cash basis and simplified expenses small business schemes.
Research into the education on meeting tax obligations HM Revenue and Customs provides to small and medium enterprises.
Research on the education and help HM Revenue and Customs gives to the newly self-employed.
Research to understand the needs of visitors to HM Revenue and Customs enquiry centres.
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