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Data, Freedom of Information releases and corporate reports
Research on communications needs for business start-ups and small and medium enterprises.
Research on customers feedback on the Online Tax Registration Service and Business Tax Dashboard.
Research into online filing among small VAT traders and employers.
Research on the testing of modified inserts to the Class 2 National Insurance payment request.
Research to check employer awareness and preparation for PAYE Real Time Information.
Research on customers who always needs help with their personal tax and/or benefits and credits, to improve service design and delivery.
Research on the testing of communication products and website structure for the High Income Child Benefit Charge.
Research on the testing of communication products associated with High Income Child Benefit Charge and changes to the Child Benefit claim form.
Research on tracking and evaluating the 2012 tax credit renewal activity.
Research on the benefits of agents toolkits and educational services for small and medium enterprises.
Research on the tax compliance of the self employed.
Research on changes to the honesty declaration on Self Assessment tax returns.
Research on results of the HMRC Customer Survey for 2008 to 2012.
Research to improve the experience of contacting HM Revenue and Customs for individual taxpayers.
Report on improving Personal tax customers' experience of dealing with HM Revenue and Customs.
Research on customers experience of using HM Revenue and Customs (HMRC) contact centres.
Research on how HM Revenue and Customs can identify, define and describe affluent customers.
Research evaluating email and online self-service educational materials available for small and medium enterprises.
Research on how to use business education so that small and medium enterprises can meet their tax obligations.
Research on how HM Revenue and Customs can encourage voluntary compliance amongst small businesses.
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