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Findings from quantitative research conducted to test understanding and customer behaviour.
A qualitative investigation to understand the experiences of, and deterrence effect on, people who have been convicted of tax evasion.
Findings from qualitative research conducted to test understanding and improve the customer experience.
Qualitative research to explore how HMRC customers form opinions of their experience with us, to help inform the future HMRC Customer Survey.
The HMRC Customer Survey Annual Report describes the main findings from the latest wave of data collection (2014 to 2015).
Statistics show the number of Research and Development tax credit claims and amount claimed by scheme and industry sector for financial year ending 2014.
Statistics show the cost of the support claimed for the Research and Development tax credits on a receipts basis by scheme for financial years ending 2001 to 2014.
Statistics show the expenditure made on research and development which is used to claim Research and Development tax credits on an accounting period basis. They are presented by scheme and cover financial years ending 2001 t…
Statistics show the number of Research and Development tax credit claims and amount claimed by scheme and registered office location for financial year ending 2014.
Statistics show claims for the Research and Development (R&D) tax credit by scheme for financial years ending 2001 to 2014.
Statistics show the cost of the support claimed for the Research and Development (R&D) tax credit on an accounting period basis by scheme for financial years ending 2001 to 2014.
Details of the numbers of companies claiming Research and Development tax credits and the cost to the Exchequer of providing that support.
This research gathered evidence to inform HMRC's communications strategy for the introduction of the Scottish Rate of Income Tax.
This publication provides details of the overseas trade in goods statistics (OTS) of the United Kingdom (UK) which are published as National Statistics by HM Revenue and Customs. The OTS are a detailed dataset covering the U…
Research to understand barriers and incentives of adopting Flat Rate Expenses and the Mileage Allowance Relief Optional Reporting Scheme
Findings from the 2014 tax credits panel study looking at customer understanding and experience of the tax credits system, digital services and the transition to Universal Credit.
A qualitative investigation into the effect of payment and reporting taxation cycles on the business experience of small and medium sized enterprises.
Research to understand the reasons for progress chasing calls to the tax credits helpline.
A qualitative investigation into the behavioural drivers of, and barriers to, making a voluntary disclosure of unpaid tax among UK taxpayers.
Findings from qualitative and quantitative research conducted to move IHT processes online and improve the customer experience.
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