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Research into customer testing of the SA316.
Analysis of results of the HMRC Customer Survey for 2008 to 2011.
Research to look into customers’ experience of dealing with HM Revenue and Customs.
Research during 2011 to develop a small set of new questions for the Compliance Perceptions Survey.
Research to measure how small and medium enterprises and individuals see tax compliance.
Research into customer awareness and attitudes towards personal tax transparency.
This working paper explains how customer experience is measured using information from the HMRC Customer Survey
These statistics are based on HMRC’s annual Survey of Personal Incomes, a representative sample survey of the tax records of individuals in HMRC’s PAYE, Self Assessment and repayment claims administrative systems.
Research on HMRC's 2010 to 2011 Tax for Business Self Assessment campaign.
Research into the 2011 tracking renewals advertising for tax credits.
Research on testing the effectiveness of guidance issued to VAT traders during transition from paper to online filing and payment.
Research on evaluating guidance material for customers filing online for the first time.
Research on establishing the best means of supporting new VAT traders with online filing.
Research on getting to most out of communications associated with the changes of filing and paying VAT electronically.
Research into the attitudes and barriers faced by unrepresented Corporation Tax customers when using filing their tax returns online.
Research on the reactions of small VAT and PAYE customers to communication and support concepts associated with mandatory online filing.
Research on the testing of small VAT traders and employers in relation to specific groups of people.
Research on the step by step guide to help Self Assessment customers file their returns online.
Research on testing the proposed leaflet and step by step guide to help Self Assessment customers switch from paper to online filing of returns.
Analysis of effectiveness of Corporation Tax online mandation mailshots to small agents.
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