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Research on additional usability testing for the one click service.
Research on the initial usability testing of VAT registration transformation prototypes for the one click service.
Research into online filing among small VAT traders and employers.
Research to check employer awareness and preparation for PAYE Real Time Information.
A table of the policy decisions set out by the Chancellor in Budget 2013.
Research on results of the HMRC Customer Survey for 2008 to 2012.
Research on how HM Revenue and Customs can identify, define and describe affluent customers.
Research on pensioners who don't pay for tax advice to improve services and customer experience.
Research to help HMRC understand and reduce the amount of businesses operating in the hidden economy.
A table of the policy decisions set out by the Chancellor in Autumn Statement 2012.
Research to check agents' awareness and preparation for PAYE Real Time Information.
Research to understand how PAYE Real Time Information may affect employees.
Research into understanding employer attitudes to compliance and penalties for PAYE Real Time Information.
Research to design and test PAYE Real Time Information messages to be sent to employers by HM Revenue and Customs.
Research into employers’ reactions to PAYE Real Time Information.
Research on how care and support employers feel about using Real Time Information for PAYE instead of the Simplified PAYE Deduction Scheme.
Research into deaf and hard of hearing customers experiences of using HM Revenue and Customs' services.
Research on testing the effectiveness of guidance issued to VAT traders during transition from paper to online filing and payment.
Research on establishing the best means of supporting new VAT traders with online filing.
Research on getting to most out of communications associated with the changes of filing and paying VAT electronically.
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