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The total value of sales through the Digital Services framework.
The total value of sales through the G-Cloud framework.
This data supports the innovation survey showing the state of cross-government emerging technology use.
Mixed methods research exploring customer reactions to the introduction of ‘In-year coding’ to help inform the design of the system and related communications.
Qualitative research with individuals to understand attitudes, likely behaviour and engagement with Making Tax Digital.
Research to understand customers’ current digital behaviours and attitudes and how HMRC can maximise uptake of the Personal Tax Account.
Research to understand customer preferences and attitudes towards contact channels when using digital services.
Research to understand how HMRC can address customer reassurance needs through digital rather than traditional channels.
Research to develop and understand a digital segmentation to better tailor communications and services for customers around the Personal Tax Account (PTA).
Research to understand customer needs and drivers around providing tax information by engaging them in the design of Making Tax Digital (MTD) principles.
A set of profiles highlighting common barriers users face when accessing digital services and tips for designing services everyone can use.
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