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Data on the volume of delay compensation claims made by passengers on rail services and how effectively train operating companies processed these.
Quarterly statistics on the volume and cause of complaints made to train operating companies.
DfT Science Advisory Council response to the Rail Safety and Standards Board (RSSB) report on the analysis of air quality on board trains.
Quarterly and periodic (4-weekly) statistics on punctuality, reliability and causes of delay for passenger trains operating on the mainline network.
Findings from a survey investigating the impacts of strike action in 2022 on rail passengers in England.
Annual summary containing key results from each of our main statistical outputs published in the last 12 months.
Passenger rail usage statistics in Great Britain with the latest data, covering 1 April to 30 June 2022.
Rail passenger numbers and crowding statistics in several major cities in England and Wales during 2021.
Passenger rail performance in Great Britain with the latest data referring to 1 April to 30 June 2022.
Qualitative research to assess passenger preferences and tolerances for service alterations during blockades for rail infrastructure projects.
Annual report showing passengers satisfaction with handling complaints.
Rail passengers and their claims for compensation when they are delayed.
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