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Qualitative research exploring customer views on granular authorisations for agents within HM Revenue and Customs' digital services.
Qualitative research exploring customers’ views on granular authorisations…
Mixed method research to inform HMRC's design of digital services for agents.
Mixed method research to understand Agents use of HMRC’s digital services…
Qualitative research exploring the motivations and experiences of customers using High Volume Agents to claim tax rebates
This research explored HMRC's relationships with the wealthy and their agents with the aim of fostering greater trust and transparency.
Research that helped HMRC understand how much employment intermediaries knew about the new employment intermediaries reporting requirement.
Qualitative research with settlors and agents exploring the use of trusts.
Research into understanding the attitude and behaviour of customers in order to provide effective supervision – update.
Research into understanding the attitude and behaviour of customers in order to provide effective supervision.
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