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This document contains the following information: Responsive and accountable: the Ombudsman's review of complaint handling by government departments and public bodies 2011 to 2012.
This document contains the following information: Responsive and accountable: statistical report on complaint handling by government departments and public bodies 2011 to 2012.
This document contains the following information: Listening and learning: the Ombudsman's review of complaint handling by the NHS in England 2011 to 2012.
This document contains the following information: A false economy: investigations into how people are recompensed for government mistakes.
This document contains the following information: Parliamentary and Health Service Ombudsman resource accounts 2011 to 2012.
This document contains the following information: Parliamentary and Health Service Ombudsman annual report 2011 to 2012: moving forward.
This document contains the following information: More cold comfort: how the Rural Payments Agency handled claims to the Single Payment Scheme in 2005 and 2006.
This document contains the following information: Health Service Ombudsman for England report of an investigation of a complaint about a GP in Dudley: twelfth report, session 2010-12.
This document contains the following information: The Ombudsman's review of complaint handling by government departments and public bodies 2010 to 2011.
This document contains the following information: Listening and learning: the Ombudsman's review of complaint handling by the NHS in England 2010 to 2011.
This document contains the following information: A statistical breakdown of complaints about primary care trusts and relevant care trusts 2010-11.
This document contains the following information: Parliamentary and Health Service Ombudsman on complaints about disability issues - Health Service Commissioner session 2010 to 2012.
This document contains the following information: A report by the Parliamentary Ombudsman on an investigation of a complaint about the Ministry of Defence.
This document contains the following information: Parliamentary and Health Service Ombudsman resource accounts 2010 to 2011.
This document contains the following information: Parliamentary and Health Service Ombudsman annual report 2010 to 2011.
This document contains the following information: Health Service Ombudsman for England investigation of a complaint about a dentist in Staffordshire: fifth report, session 2010 to 2012.
This document contains the following information: Care and Compassion?: report of the Health Service Ombudsman on ten investigations into NHS care of older people.
This document contains the following information: Parliamentary Ombudsman report: A breach of confidence.
This document contains the following information: Listening and learning: the Ombudsman's review of NHS (England) complaint handling 2009 to 2010.
This document contains the following information: Parliamentary and Health Service Ombudsman resource accounts2009 to 2010.
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