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How to design assisted digital support for people who can’t use online government services on their own.
An introduction to providing assisted digital support for government services, what assisted digital support is, and the people you need to support.
The assisted digital and digital take-up community is for anyone interested in how to design support for users who need help online, and increase digital take-up.
The work you must do as you build your service and the topics you need to discuss in your alpha, beta and live service assessments.
Research with people who cannot or will not use digital services: who to include, how to do it, digital inclusion scale, assisted digital personas.
Help and encourage people to use your service: accessibility, assisted digital, user support.
How to measure digital take-up: calculations, channel shift, reporting.
How to attract users, increase digital take up and promote your online service.
Use this version of the standard if you started your discovery before July 2019.
Meeting the accessibility standard, and how to test your service.
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