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Departments, agencies and public bodies
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Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
Customer service standards for visa applications and settlement if you're applying from inside or outside the UK.
Guidance about the premium customer service for employers, explaining the benefits, costs, eligibility and how to apply.
This webinar looks at the information an organisation makes available to clients, or potential clients, and how the consumer's expectations can be met.
Guidance for job applicants who have been invited to complete the Customer Service Skills Test.
This page brings together departmental annual status reports on customer service telephone lines.
Invoicing and taking payment from customers, what invoices must include, VAT invoices, sole trader invoices, limited company invoices, payment options, charging for late payment, chargebacks
The Insolvency Service's commitment to our customers.
Steps to help grow your business - finding finance, mentors, increasing sales and developing products and services
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