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Tells HM Passport Office staff how to interpret the term ‘the customer’ when reading internal guidance on processing passport applications and our goods and services.
Steps to help grow your business - finding finance, mentors, increasing sales and developing products and services
Information about how we manage unacceptable customer behaviour consistently and fairly.
Tells HM Passport Office staff how to communicate with customers.
Invoicing and taking payment from customers, what invoices must include, VAT invoices, sole trader invoices, limited company invoices, payment options, charging for late payment, chargebacks
How to make sure your business’ terms and conditions are fair, and avoid unfair contract terms
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