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Tells HM Passport Office staff how to interpret the term ‘the customer’ when reading internal guidance on processing passport applications and our goods and services.
Steps to help grow your business - finding finance, mentors, increasing sales and developing products and services
Once your business is established and you’re making a profit on the…
Growing your business, whether through increased sales or improved…
How you go about increasing sales depends on your circumstances and how…
One way of finding new customers for your products and services is by…
If you’re looking to grow your business by improving your products and…
If you’re planning to develop new products and services, you should test…
As your business expands, you’ll need more capacity to produce or provide…
Business mentors can help you develop your ideas for growth by sharing…
Tells HM Passport Office staff how to communicate with customers.
How to make sure your business’ terms and conditions are fair, and avoid unfair contract terms
Invoicing and taking payment from customers, what invoices must include, VAT invoices, sole trader invoices, limited company invoices, payment options, charging for late payment, chargebacks
Guidance for communication providers on how to identify and support 'vulnerable' customers when their landline migrates from analogue to digital networks.
The Insolvency Service's commitment to our customers.
How to account for VAT if you make supplies to your customers, and you pay certain costs that you pass on when you invoice them.
Rules on consumer and business sales contracts under the Unfair Contract Terms Act and Unfair Terms in Consumer Contracts Regulations
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