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Information about how we manage unacceptable customer behaviour consistently and fairly.

• Updated: 24 February 2025

It is against the law to discriminate against anyone because of their sex, religion, disability or certain other personal characteristics ('protected characteristics')

• Types of discrimination ('protected characteristics')

  It is against the law to discriminate against anyone because of: age…

• How you can be discriminated against

  Discrimination can come in one of the following forms: direct…

• Discrimination at work

  The law protects you against discrimination at work, including: dismissal…

• What you can do

  If you think you’ve been unfairly discriminated against you can: complain…

Crimes committed against someone because of their race, religion, sexuality, disability or gender are hate crimes - how to report them to the police

Apply for funding for community projects that prevent hate crime.

• Updated: 19 October 2018

Bullying at school and the law - what your school and the police must do about bullying and how you should report it

Apply for security to protect places of worship and associated community centres.

• Updated: 13 February 2025

A guide for adults and dependants who have been granted leave on the new British National (Overseas) visa to access public services and make the most of the opportunities in the UK.

• Updated: 20 March 2025

• Updated: 2 November 2023

How to challenge a probate application (‘enter a caveat’) if there’s a dispute about a will. What to do if your probate application is challenged.

Find out how the Prevent programme supports people who are at risk of becoming involved with terrorism through radicalisation.

• Updated: 29 May 2025