Send your rent, lease or ownership details to the Valuation Office Agency

You must send the Valuation Office Agency (VOA) information about your business property if they’ve asked you to. You need to do this even if you no longer own or rent the property.

This service is also available in Welsh (Cymraeg).

If you do not send the information within 56 days of getting the letter the VOA sent to you, you may have to pay a penalty.

The information you provide will be used by the local authority to help calculate business rates in your area.

You could be taken to court if you submit false information.

Before you start

You’ll need:

  • the reference number from the letter the VOA sent to you
  • your lease or agreement, including the current rent you pay or any tenants’ details if you’re the owner
  • information about any recent changes to your rent or any rent-free periods
  • details of any sub-lettings
  • information about any changes you’ve made to the property, including costs

Send your details online

You do not have to complete the form in one go. You can save what you’ve done and return to finish it later on.

Contact the VOA team for help with using the service. You can find their contact details on the letter they sent you.

Start now

Other ways to apply

If you own or occupy more than 20 properties

You may be able to send your lease or ownership details in bulk, instead of completing separate online forms.

Contact the Valuation Office rating contact scheme to find out if it’s suitable for you.

Valuation Office rating contact scheme
vorc@voa.gov.uk

If you were asked to provide details by email or post

You may have been asked to provide information by completing a form and returning it by email or post.

The VOA will include the form with their letter. If you lose the form, contact the VOA to ask for a new one.

Telephone (England): 03000 501 501
Telephone (Wales): 03000 505 505
Monday to Tuesday, 9am to 4:30pm
Wednesday, 10am to 4:30pm
Thursday to Friday, 9am to 4:30pm

Alternatively, you can download the right form for your type of business. 

Fill it in and email it to the Specialist Rating team.

Specialist Rating
specialist.rating@voa.gov.uk

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