Warm Home Discount Scheme
If you’re on a low income in England and Wales
If you do not get the Guarantee Credit element of Pension Credit, you may still be eligible for the Warm Home Discount.
You may be eligible if all of the following applied on 11 August 2024:
- your energy supplier is part of the scheme
- you (or your partner) get certain means-tested benefits or tax credits
- your property has a high energy cost score based on its characteristics
- your name (or your partner’s) is on the electricity bill
This is known as being in the ‘core group 2’.
Qualifying benefits and tax credits
The qualifying means-tested benefits are:
- Housing Benefit
- income-related Employment and Support Allowance (ESA)
- income-based Jobseeker’s Allowance (JSA)
- Income Support
- the ‘Savings Credit’ part of Pension Credit
- Universal Credit
You could also qualify if your household income falls below a certain threshold and you get either:
- Child Tax Credit
- Working Tax Credit
Your energy cost score
Your property must have a high energy cost score to be eligible for the scheme.
This is not based on the actual energy costs in your energy bill. It’s calculated based on your property’s type, age and floor area.
Check if you’re eligible for the discount online.
How to get the discount
You’ll get a letter between October 2024 and early January 2025 if:
- you’re eligible for the scheme
- you might be eligible for the scheme, but you need to give more information
If you’re eligible for the scheme, your letter will confirm you do not need to do anything. You’ll receive the discount automatically.
If you need to give more information, your letter will tell you to call the helpline by 28 February 2025 to confirm your details.
If you’re eligible, your electricity supplier will apply the discount to your bill by 31 March 2025.
If you do not get a letter
Contact the Warm Home Discount Scheme if you do not get the letter by early January 2025 and you think you’re eligible.
You must contact them before 28 February 2025.
Warm Home Discount Scheme helpline
Telephone: 0800 030 9322
Monday to Friday, 8am to 6pm
Find out about call charges
Warm Home Discount Scheme
PO Box 14127
Selkirk
TD7 9AH