Transport support services for disabled people
Ships
You can get help if you’re disabled and travelling on any of the following:
- a cruise ship that’s leaving from a port within the UK
- a ferry that’s leaving from or going to a port within the UK
- a local ferry service, for example by river bus
If you need to make specific arrangements for your journey (for example if you have certain accommodation or seating requirements), you should tell the cruise line, ferry service, travel agent or tour operator at least 48 hours before departure.
Travelling with a carer
You should let the cruise line or ferry service know if you need to travel with a carer. On a ferry, your carer might be able to travel for free.
Help getting on and off
Tell the cruise line or ferry service at least 48 hours before departure if you need help getting on and off the ship.
Report a problem
If you’re unhappy with the help you get, complain to the cruise line or ferry service company directly.
If it cannot be resolved you can contact an independent organisation to look into your complaint.
In England or Wales, you can contact:
- Association of British Travel Agents (ABTA), for complaints about ferries
- London Travel Watch, for complaints about London River Bus services
- Cruise Line International Association (CLIA), for complaints about cruises
In Scotland, you can contact Transport Scotland.
In Northern Ireland, you can contact the Consumer Council of Northern Ireland.