Contact the Pension Service
Get information about your State Pension
Contact the Pension Service to get information about:
- your State Pension
- Pension Credit
- the over 80 pension
- missing Cold Weather Payments and Christmas Bonus payments
- getting extra payments from a deceased husband, wife or civil partner’s State Pension
- making voluntary National Insurance contributions if you’ve already reached State Pension age - if you’ve not reached State Pension age, call the Future Pensions Centre instead
- becoming an appointee for someone claiming State Pension
If you live in Northern Ireland, contact the Northern Ireland Pension Centre.
If you live abroad, contact the International Pension Centre.
If you want information about someone else’s State Pension, use the ‘alternative enquiry’ service.
This guide is also available in Welsh (Cymraeg).
Call the Pension Service
Telephone: 0800 731 0469
Textphone: 0800 731 0464
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 731 0469
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Welsh language: 0800 731 0453
Welsh language textphone: 0800 731 0456
Monday to Friday, 8am to 6pm (except public holidays)
Find out about call charges
Helpline opening times over Christmas and New Year
| Date | Opening times |
|---|---|
| Monday 16 December 2024 | Open 8am to 6pm |
| Tuesday 17 December 2024 | Open 8am to 6pm |
| Wednesday 18 December 2024 | Open 8am to 6pm |
| Thursday 19 December 2024 | Open 8am to 6pm |
| Friday 20 December 2024 | Open 8am to 6pm |
| Monday 23 December 2024 | Open 8am to 6pm |
| Tuesday 24 December 2024 | Open 8am to 5pm |
| Wednesday 25 December 2024 | Closed |
| Thursday 26 December 2024 | Closed |
| Friday 27 December 2024 | Closed (except in Scotland open 8am to 5pm) |
| Monday 30 December 2024 | Open 8am to 6pm |
| Tuesday 31 December 2024 | Open 8am to 5pm |
| Wednesday 1 January 2025 | Closed |
| Thursday 2 January 2025 | Open 8am to 6pm |
| Friday 3 January 2025 | Open 8am to 6pm |
Write to the Pension Service
The Pension Service
Post Handling Site A
Wolverhampton
WV98 1AF