Call for evidence outcome

Improving the consumer landscape and quicker switching: call for evidence

• From: Department for Business, Energy & Industrial Strategy
• Published: 24 May 2016

This was published under the 2015 to 2016 Cameron Conservative government

This call for evidence has closed

Detail of outcome

The themes and evidence resulting from this consultation were incorporated into the policy development for the consumer green paper published in April 2018.

We do not intend to publish a formal response to this call for evidence.

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Original call for evidence

Summary

We’re seeking views on ways to improve consumer choice, including improving advice and representation and making switching suppliers faster.

This call for evidence ran from
10am on 24 May 2016 to 11:45pm on 23 June 2016

Call for evidence description

This call for evidence is split into 3 parts.

The first part covers the energy, communications, water and transport sectors only. It considers if:

• there are any problems with the advice and representation provided, and if it could be improved
• data on consumer complaints could be made easier to access
• more could be done to get consumers their money back when they have suffered a loss

The second part explores how switching suppliers can be made quicker across all sectors. This builds on the findings of our earlier consultation, which proposed speeding up the process.

The third part asks what more can be done to improve consumer choice more generally.

Documents

Improving the consumer landscape and quicker switching: call for evidence document

Ref: BIS/16/259

PDF, 980 KB, 39 pages

Published 24 May 2016