Rail, aviation and maritime: applying the Consumer Rights Act
Read the full outcome
Detail of outcome
Update 6 September 2016
The government has decided that the Consumer Rights Act 2015 should apply in full to all transport services, including mainline passenger rail services, from 1 October 2016.
Outcome 7 July 2016
Formal government response to the consultation on exempting aviation, maritime and EU licensed rail passenger operators from 2 provisions of the Consumer Rights Act 2015, as they relate to transport operators’ liability for cancellations and delays to services. The response includes:
- government’s decision
- proposed next steps
- summary of responses received
Original consultation
Consultation description
The Department for Transport is proposing to seek an exemption under certain provisions of the Consumer Rights Act 2015 (services chapter) for the following sectors:
- aviation
- maritime
- rail
The exemption relates to compensation arrangements for customers when services are delayed or cancelled or in cases of denied boarding.
Documents
Updates to this page
Last updated 6 September 2016 + show all updates
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The Consumer Rights Act 2015 should apply in full to all transport services from 1 October 2016.
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Final outcome of consultation.
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First published.