Consultation outcome

Reforming aviation consumer policy: protecting air passenger rights

• From: Department for Transport
• Published: 31 January 2022
• Last updated: 27 June 2023 — See all updates

This was published under the 2019 to 2022 Johnson Conservative government

This consultation has concluded

Read the full outcome

Response to the aviation consumer policy reform consultation

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Ymateb i’r ymgynghoriad ar ddiwygio polisi defnyddwyr hedfanaeth

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Detail of outcome

This response forms an important part of government’s commitment to improving the consumer aviation experience and sets out next steps on the proposals to reform:

• the Civil Aviation Authority’s consumer enforcement powers
• consumer dispute resolution
• flight delay compensation
• accessible air travel

We will continue to work closely with industry, consumer groups and individuals to ensure our consumer reform programme delivers for passengers who remain at the heart of UK aviation.

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Original consultation

Summary

Proposes reforms to the Civil Aviation Authority's consumer enforcement powers as well as consumer dispute resolution, fight delay compensation and accessible air travel.

This consultation ran from
12:15am on 31 January 2022 to 11:45pm on 27 March 2022

Consultation description

We are seeking views on reforming aviation consumer policy on a range of air passenger rights issues.

The proposals include:

• increasing the enforcement powers of the UK’s aviation regulator, the Civil Aviation Authority
• mandatory alternative dispute resolution for all airlines
• changes to compensation for delays and cancellations
• more accessible air travel

The aviation consumer policy seeks to ensure that the rights of passengers travelling by air are better protected and that enforcement of existing rights is strengthened.

Documents

Aviation consumer policy reform consultation

PDF, 277 KB, 28 pages

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Diwygio Polisi Defnyddwyr Awyrennau (Welsh translation)

PDF, 588 KB, 28 pages

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Compensation for delays to UK domestic flights: impact assessment

PDF, 406 KB, 25 pages

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Mandatory alternative dispute resolution (ADR): impact assessment

PDF, 253 KB, 26 pages

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Published 31 January 2022
Last updated 27 June 2023 + show all updates

1. 27 June 2023

   Response to the aviation consumer policy reform consultation published in English and Welsh.

2. 23 February 2022

   Added Welsh translation of the aviation consumer policy reform consultation.

3. 31 January 2022

   First published.