Technical support with HMRC online services
Online
Get help with problems signing in
Find out what to do if you’ve lost your:
- user ID
- password
- activation code
You can also check service availability and see if there are any problems with our online services (including error messages).
Ask HMRC’s digital assistant to find information about technical support with HMRC online services.
If the digital assistant cannot help you, you can ask to be transferred to a webchat with an HMRC adviser, if they’re available.
Problems using HMRC online services
Use the ‘Get help’ or ‘Is there anything wrong with this page’ link on the page in the online service you’re using if you:
- have received an error message in an online service
- are having problems with verifying your identity, your log in details or receiving access codes
Phone
Call HMRC if you’re having technical problems with HMRC online services.
You can also call if you need extra support because your health condition, disability or personal circumstances make it difficult for you to use HMRC online services.
Do not use this helpline for:
- tax queries — contact the helpline that deals with your tax, Child Benefit or tax credits affairs
- issues with VAT online services — contact the VAT online services helpline
You can use Relay UK if you cannot hear or speak on the phone, dial 18001 then 0300 200 3600. Find out more on the Relay UK website.
Before you call
This helpline may ask you some security questions. Make sure your personal details and address are up to date in your personal tax account or business tax account or you could fail telephone security. If you do not have an account, you can create one before you check your details.
Telephone:
0300 200 3600
Outside UK:
+44 161 930 8445
Opening times:
Our phone line opening hours are:
Monday to Friday: 8am to 6pm
Closed weekends and bank holidays.
Opening times over Christmas and New Year
- Monday 23 December: 8am to 6pm
- Tuesday 24 December: 8am to 4pm
- Wednesday 25 December to Thursday 26 December: closed
- Friday 27 December: 8am to 6pm
- Saturday 28 December to Sunday 29 December: closed
- Monday 30 December to Tuesday 31 December: 8am to 6pm
- Wednesday 1 January: closed
- Thursday 2 January: 8am to 6pm
You can also find out information in: