Guidance

Cervical screening: call and recall administration best practice

This document helps staff to run an efficient call and recall service for the NHS Cervical Screening Programme.

From:
NHS England
Published
1 February 2004
Last updated
27 September 2024 — See all updates

Documents

Cervical screening: guidance for call and recall administration best practice

Ref: PHE publications gateway number: GW-1058

HTML

Cervical screening: programme governance

HTML

Call and recall timetable

HTML

Call and recall record retention schedule

HTML

Colposcopy discharge notification template

Ref: PHE publications gateway number: GW-1058

ODT, 117 KB

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Details

‘Call and recall’ is the process of inviting eligible people for cervical screening on a regular basis.

Administration and support staff should use this guidance to ensure the smooth and effective running of a local cervical screening call and recall service.

This publication was previously published by Public Health England, which closed on 30 September 2021.

Updates to this page

Published 1 February 2004
Last updated 27 September 2024 + show all updates

  1. In the details, changed 'originally published by Public Health England' to 'previously published by Public Health England'.

  2. Added clarification that publication was originally published by Public Health England.

  3. Changed the number of days between reminder letters being sent and the setting of non-responder status from 94 to 98 days in the call and recall timetable.

  4. Content moved from pdf to html to improve accessibility.

  5. Updated guidance on cervical screening.

  6. Guidance updated April 2017.

  7. First published.

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