Correspondence
CMA letter to Virgin Money on a breach of the Retail Banking Order
Letter to Virgin Money (Virgin) about its non-compliance with Article 20 of the Retail Banking Market Investigation Order 2017, relating to Transaction Histories.
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The CMA wrote to Virgin regarding a breach of Article 20 of the Order. Virgin breached the Order by failing to send Transaction Histories to 220 former customers. Virgin Money has taken steps to end the breach, prevent a recurrence and to put things right for affected customers.