Guidance
Crisis situations, supporting our customers: caseworker guidance
Tells HM Passport Office staff about responding to crisis events in the UK and overseas.
Documents
Details
This guidance tells HM Passport Office staff how to respond to crisis situations and the consideration they must give about passports during an emergency or when a declaration of exceptional assistance measures has been made.
Updates to this page
Published 19 April 2021
Last updated 22 November 2022
show all updates
-
This guidance has been updated to reflect the change in our sovereign from Her Majesty Queen Elizabeth II to His Majesty King Charles III.
-
Accessible version added.
-
First published.