Guidance

Crisis situations, supporting our customers: caseworker guidance

Tells HM Passport Office staff about responding to crisis events in the UK and overseas.

• From: HM Passport Office
• Published: 19 April 2021
• Last updated: 22 November 2022 — See all updates

Documents

Crisis situations: supporting our customers (accessible)

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Crisis situations: supporting our customers

PDF, 218 KB, 15 pages

Details

This guidance tells HM Passport Office staff how to respond to crisis situations and the consideration they must give about passports during an emergency or when a declaration of exceptional assistance measures has been made.

Published 19 April 2021
Last updated 22 November 2022 + show all updates

1. 22 November 2022

   This guidance has been updated to reflect the change in our sovereign from Her Majesty Queen Elizabeth II to His Majesty King Charles III.

2. 26 September 2022

   Accessible version added.

3. 19 April 2021

   First published.