Guidance

Lost or damaged documents: caseworker guidance

Tells HM Passport Office staff about replacing documents that have been lost or damaged.

Documents

Lost or damaged documents

Details

This guidance tells HM Passport Office staff how to:

  • establish who is responsible for replacing a lost or damaged document
  • arrange a replacement document or tell the customer how to replace the document
  • deal with the application that is delayed because of a lost or damaged document

Updates to this page

Published 18 June 2010
Last updated 7 February 2024 + show all updates
  1. Updated to show how empty envelopes are handled in a Document Handling Unit.

  2. Updated guidance.

  3. Accessible version added.

  4. Guidance has been updated with minor reformatting changes.

  5. First published.

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