Recording decisions, case notes and passport notes: caseworker guidance
Tells HM Passport Office staff about the importance of reading and recording permanent records of information, such as case notes and passport notes.
Documents
Details
This guidance tells HM Passport Office staff about the importance of reading and recording information and why recording a permanent record is an important part of the passport application process.
It explains the different types of case notes and passport notes found in applications and passport records and who can read and record them.
Updates to this page
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Updated to reflect the change in our sovereign from Her Majesty Queen Elizabeth II to His Majesty King Charles III, include references to our Contact Centres, include new referee terminology, clarify how DAP searches are recorded in the timeline, clarify case notes do not need to be added to an application accessed with no action or decisions made.
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Updated guidance.
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Accessible version added.
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First published.