Guidance
Recording decisions, case notes and passport notes: caseworker guidance
Tells HM Passport Office staff about the importance of reading and recording permanent records of information, such as case notes and passport notes.
Documents
Details
This guidance tells HM Passport Office staff about the importance of reading and recording information and why recording a permanent record is an important part of the passport application process.
It explains the different types of case notes and passport notes found in applications and passport records and who can read and record them.
Updates to this page
Published 9 July 2021Last updated 18 November 2022 + show all updates
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Updated guidance.
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Accessible version added.
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First published.