Research and analysis

DWP employer engagement survey 2018

This report presents findings from the Department for Work and Pensions (DWP) employer experience survey 2018 carried out between February and July 2018.

• From: Department for Work and Pensions
• Published: 7 March 2019
• Last updated: 22 November 2019 — See all updates

Documents

Employer engagement survey 2018

Ref: ISBN: 978-1-78659-141-8, RR977

PDF, 699 KB, 49 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Summary: Employer engagement survey 2018

HTML

Data tables: Employer engagement survey 2018 (Excel)

MS Excel Spreadsheet, 2.35 MB

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Data tables: Employer engagement survey 2018 (ODS)

ODS, 1.32 MB

This file is in an OpenDocument format

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Methodological note: Employer engagement survey 2018

PDF, 818 KB, 89 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

This report looks at:

• use of DWP recruitment services
• experience of DWP recruitment initiatives
• experience of Universal Credit and the labour market
• older workers
• support for employees with mental health conditions
• access channels and internet usage
• child maintenance
• disadvantaged groups and disability

The 2018 survey interviewed 4,201 employers across Great Britain. This is the third wave of the employer experience survey, and follows the:

• DWP employer engagement and experience survey 2013
• DWP employer experience survey 2015 to 2016

The department will use the research to:

• understand performance – findings will provide insight into the service delivered to employers, allowing for operational and policy development, and identify areas where service delivery can be improved
• understand awareness – findings will be used to look at employer awareness of DWP services and policies and compare this across organisation size, sector and region
• transform business – the survey provides insight around employer use of digital services and employer preferences for interacting with DWP

The findings in this report are primarily based on employers’ direct experience of DWP services and policies, and their experiences of a range of workplace management topics. The survey also included a small number of perception-based questions which asked employers about their views of DWP services and policies, whether or not they had experienced them directly. Employer perceptions of DWP services and policies are important in better understanding how employers view what the department delivers, and to help us understand and address any concerns.

Authors: Ashley Kershaw, Tom Grice-Jackson and Kate Cranston-Turner.

Published 7 March 2019
Last updated 22 November 2019 + show all updates

1. 22 November 2019

   The report has been amended to correct an error in a statistic on employers’ use of the fit note on page 30.

2. 28 May 2019

   Revised Table 3.82 in the data tables. The percentages for 'No' and 'Don't know' have been corrected and the description of the base has been updated. Also added an Excel version of the data tables.

3. 7 March 2019

   First published.