Policy paper

Government response: SSAC report on telephony in DWP and HMRC

The government's response to the report 'Telephony in DWP and HMRC: an update' by the Social Security Advisory Committee (SSAC).

• From: Department for Work and Pensions and Social Security Advisory Committee
• Published: 27 July 2016
• Last updated: 17 November 2016 — See all updates

This was published under the 2016 to 2019 May Conservative government

Documents

Government response to the report 'Telephony in DWP and HMRC: an update'

PDF, 91.8 KB, 4 pages

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Covering letter: Government response to the report 'Telephony in DWP and HMRC: an update'

PDF, 80.1 KB, 1 page

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Interim response from the government to the report 'Telephony in DWP and HMRC: an update'

PDF, 264 KB, 1 page

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Details

This is the government’s response to recommendations made by the Social Security Advisory Committee (SSAC) in SSAC Occasional Paper 17: Telephony in DWP and HMRC: an update.

We published the government’s interim response on 27 July 2016.

Published 27 July 2016

Last updated 17 November 2016 + show all updates

1. 17 November 2016

   Added the government's response to the SSAC report 'Telephony in DWP and HMRC: an update'.

2. 27 July 2016

   First published.