Independent report
SSAC Occasional Paper 7: Telephony in DWP and HMRC
Telephony in DWP and HMRC: Call costs and equality of customer access - SSAC’s 2007 recommendations revisited (September 2009).
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The SSAC produces Occasional Papers to support the advice offered to the Secretary of State in accordance with the Committee’s remit.
This paper (September 2009) examines progress on recommendations set out in SSAC Occasional Paper 3 entitled ‘Telephony in Department for Work and Pensions and its agencies: Call costs and equality of customer access’, published in 2007.