Independent report

SSAC Occasional Paper 17: Telephony in DWP and HMRC: an update

This report considers telephony performance at the Department for Work and Pensions (DWP) and HM Revenue & Customs (HMRC).

Documents

SSAC Occasional Paper 17: Telephony in DWP and HMRC: an update

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Details

This report considers progress made by the Department for Work and Pensions (DWP) and HM Revenue & Customs (HMRC) on telephony since 2009. It identifies which of the committee’s recommendations were acted on and makes new recommendations.

The committee published SSAC Occasional Paper 7: Telephony in DWP and HMRC in September 2009.

We published the government’s response to this report on 17 November 2016.

Updates to this page

Published 21 July 2016
Last updated 17 November 2016 + show all updates
  1. Added a link to the government's response to this report.

  2. Added a link to the government's interim response.

  3. First published.

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