Research and analysis
Historical product recall case study
An independent research report.
Documents
Details
This study was commissioned by the Office for Product Safety and Standards from Kantar. Its objective was to provide evidence of the factors that support and hinder product recall processes, to inform policy interventions that will improve the effectiveness of recalls in the future. It focused on five in-depth case studies involving interviews with up to five actors and relating to small electrical items, large domestic appliances, the automotive sector, the food sector, and online marketplaces. This was supplemented by 15 stakeholder interviews and consumer research with an online community of 24 participants.