Guidance

ILF circular 02/09: Complaints

The complaint process for Independent Living Fund users, staff and independent assessors.

• From: Independent Living Fund
• Published: 26 January 2009
• Last updated: 5 September 2014 — See all updates

This publication was withdrawn on 1 July 2015

The Independent Living Fund closed on 30 June 2015 and this guidance is out of date.
For more information, see – www.gov.uk/independent-livingfund

Documents

ILF circular 02/09: Complaints

Ref: 02/09

PDF, 87.6 KB, 3 pages

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Details

This Independent Living Fund (ILF) circular describes the complaints process for ILF users, staff and independent assessors.

It explains:

• how to make a complaint
• when someone who complains can expect to receive a response

Published 26 January 2009

Last updated 5 September 2014 + show all updates

1. 5 September 2014

   Revised policy: target for replies reduced from 21 to 15 days (June 2013)

2. 26 January 2009

   First published.