Guidance

Interview process: caseworker guidance

Tells HM Passport Office staff what an interview is, who must attend, how a customer books an appointment and the types of interviews we offer.

• From: HM Passport Office
• Published: 10 November 2021
• Last updated: 10 April 2025 — See all updates

Documents

Interviews: overview of the interview process (accessible)

HTML

Interviews: overview of the interview process

PDF, 193 KB, 15 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email alternativeformats@homeoffice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

This guidance tells HM Passport Office staff:

• what a passport interview is
• who must attend a passport interview
• how a customer books a passport interview

Published 10 November 2021

Last updated 10 April 2025 + show all updates

1. 10 April 2025

   Updated information about virtual interview appointments and interpreters and confirmed information for examiners about withdrawing an application.

2. 13 May 2024

   This guidance has been updated to reflect the geographical names index to change the Republic of Ireland to Ireland.

3. 19 October 2022

   Guidance updated to reflect the change from Her Majesty Queen Elizabeth II to His Majesty King Charles III.

4. 10 November 2021

   First published.